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Some of Trakkit's Features:
- Manage/report your employee's time per project
- Sends out ticket updates to the customer via email
- Client software feel without installing; everything is on the web
- Manage your customer contact info and location inside Trakkit as well
- Creates bulk email list of your customers for upcoming events or promotions
- Search on customer history to see previous tickets
- Customers can create their own support ticket via a web interface
- Define as many custom category types as you need
- Never worry about your computer breaking down and losing your data, it is all online
- Reports for record keeping, utilization, frequency or export to finance software
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Having issues managing
incoming customer requests? Need to track time spent working customer
issues? Are you
finding turnkey Support Ticketing software cost more
than your current profits? Don't have an IT team to maintain
thick client ticketing
software for your growing business? Then TrakkIt is the application for you.
TrakkIt is a Web-based Dynamic Customer Support Ticketing System (Also known as a Call
Handling or a Call
Management System) that does more than log calls. TrakkIt affordably combines customer
call logging, data
management, and business reporting into one easy to use secure online
service that is available 24/7 from
any location. Just $35 month and you get all this. |
